A replacement or credit will be given. I send out the packages by china post. I answer emails 6 days a week. If you have any problems about your oder, please write to me. I will be more than glad to help you.We strive to answer all questions and resolve any problems as quickly as possible. Feedback is very important to us. The item "4360g Natural Beautiful Citrine Smoke Quartz Crystal Cluster Tibetan Specimen" is in sale since Wednesday, December 06, 2017. This item is in the category "Collectibles\Rocks, Fossils & Minerals\Crystals & Mineral Specimens\Crystals". The seller is "charm-crystal" and is located in jiangsu. This item can be shipped worldwide.